Refund Policy

1. Eligibility for Refunds

• Refund requests must be made within [Number] days of purchase.

• Items must be unused, in their original packaging, and in the same condition as received.

• Proof of purchase is required for all refund requests.

2. Non-Refundable Items
The following items are not eligible for refunds:​

• Gift cards and promotional items

3. Refund Process

• To request a refund, contact us at port.nest.business@gmail.com with your order details.

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7] business days and credited to your original payment method.

4. Late or Missing Refunds

• If you haven’t received a refund yet, check your bank account first.

• Then, contact your credit card company; it may take some time before your refund is officially posted.

• If you have done all of this and still have not received your refund, please contact us.

5. Exchanges

• We only replace items if they are defective or damaged. If you need an exchange, email us with proof of the issue.

6. Shipping Returns

• Customers are responsible for paying shipping costs for returning items unless the return is due to an error on our part.

• Shipping costs are non-refundable.

7. Changes to this Policy

• We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page.